Privacy Policy:

At LDN Hire (collectively, “We”, “our” or “us”), we are dedicated to protecting all our customers privacy and personal information provided during all interactios between LDN Hire and our customers/clients, as we respect your privacy in which we have implemented a privacy policy to illustrate our commitment to protect your personal information.

This privacy policy information outlined below explains to you the following:
-Collection of personal information and what we use it for?
-Collection of IP address and what we use it for?
-Collection of cookies and what we use it for?
-Testimonials.
-Sharing your information for protective or legal authorities.
-Sharing information with third parties.
-Request for personal information.
-Changes to this policy.

Collection of personal information and what we use it for?
You may provide us with information about yourself at any point during your contact with us via telephone, office branch or website interactions. You can choose to decline providing certain information however, this might prevent you from using some products or services that we may have.

When inquiring with LDN Hire, we may ask for your name, postal address, telephone number and E-mail address.
When processing your booking with payment via LDN Hire, we may ask for relevant financial information such as payment card type, number and expiration date to enable us to complete your booking along with your driver license information.
We will also ask you for identification as proof of identity and proof of address which will be passport, driver license, utility bill or bank statements.

This information then enables us to process your booking and contact you regarding your inquiry/booking should there be any problems which also allows us to communicate with you directly. Information provided will only be kept and used for your unique rental agreement and will securely be disposed when the rental agreement has ended and account in relation to all other aspects of rental has been closed.

Collection of IP address and what we use it for?
Each visitor of our website will enter with a unique IP address which we collect when you visit our website.  Your IP address does not contain any personal information about you, however, some information may be automatically provided to us by your computer. We utilise this information to analyse our site traffic and as security measures to prevent any unauthorised access.

Collection of Cookies and what we use it for?
Our website uses Cookies features. This Enables LDN Hire to customize our websites content to your interest and present to you services that you are interested in the most. This will further allow us to monitor which products our clients are most interested in and aim to increase their experience and improve all other products and services for a 5* quality service experience. The cookies used are also known as “Session” cookies and “persistent” cookies. It is guaranteed that LDN Hire will never store any customers information in cookies.

Testimonials:
We will ask for your consent to post any customer testimonials on our social media accounts, comments and reviews which may contain your personal information such as name or picture or any additional information you would consent to. We will request your consent to be sent via E-mail prior to posting any testimonials, comments and reviews. If you would like to remove any posts, we have uploaded our website, therefore please contact us via E-mail at: [email protected].

Sharing your information for protective or to legal authorities:
We will share any required customer information in the case of special requests by legal authorities, with cautious security measures being taken and will not hesitate to hand over any necessary information requested.

Sharing information with third parties:
LDN Hire may use our third-party partner services to act on our behalf and assist us in carrying out our business while abiding to the same or similar privacy policy standards which allows us to maintain our security measures in protecting your personal information, while still being able to complete enjoy your experience with our dedicated partners who also aim to deliver the same quality services as us.

Request for personal information:
If you would like to receive a copy of what information we have stored about you individually then we are more than happy to provide you a hard copy. However, we do have very strict security measures that we would like to ensure are followed and that we are handing our customer details to the correct individuals. Therefore, we may request for you to come in to our branch or confirm additional security questions as we would like to confirm your identity before handing over the documents.

You can send your request via formal writing or E-mail to the following:

Unit 3, G33, Triangle centre,
339 uxbridge Road,
UB1 3EJ

E-mail: [email protected]

Changes to this policy:
Any changes to this policy will be updated and posted to this page on our website and we will aim to update according to any laws and regulations that are introduced in the near future, that could impact how we collect your information or keep it protected.